Meels for Business — Terms & Conditions

Last updated: April 16, 2026

These Meels for Business Terms & Conditions ("Corporate Terms") govern the use of Meels corporate accounts by organizations ("you," "your," or "the Organization") and supplement the general Terms of Service. In the event of a conflict, these Corporate Terms take precedence for matters related to corporate accounts.

By applying for, activating, or using a Meels corporate account, the authorized representative confirms they have the authority to bind the Organization to these terms and to make financial commitments on its behalf.

1. Account Application & Approval

Eligibility

Corporate accounts are available to registered businesses, nonprofits, government bodies, and other organizations. An authorized representative must submit the application on behalf of the Organization.

Review Process

Applications are reviewed within one (1) business day. Meels reserves the right to approve, decline, or request additional information at its sole discretion. Approval does not guarantee continued access — accounts may be suspended or terminated for violation of these terms.

Account Activation

Upon approval, the Organization's dashboard goes live. The authorized representative becomes the initial account administrator and can immediately invite members, add payment methods, and configure spending policies.

2. Account Roles & Responsibilities

Administrators

Administrators have full control over the corporate account, including:

• Inviting and removing members.
• Managing payment methods and funding.
• Setting and modifying spending policies.
• Viewing transaction history and exporting reports.
• Assigning or changing member roles.

Every corporate account must have at least one administrator at all times. The last remaining administrator cannot be removed or demoted.

Coordinators

Coordinators can create and manage group orders on behalf of the Organization. Coordinators cannot modify account settings, payment methods, or spending policies.

Members

Members can place individual orders using the corporate account as a payment method at checkout. Members are subject to all spending policies set by the administrator.

Authorized Use

The Organization is responsible for all activity under its corporate account, including orders placed by its members. Members must be legitimate affiliates of the Organization (employees, contractors, clients, patients, etc. as applicable to the stated use case).

3. Funding & Payment

Corporate accounts operate on a single payment flow. You add a payment method (credit card) and choose how member orders are covered. You can switch between modes at any time from your dashboard.

Mode 1: Balance (Top Up & Draw Down)

Load funds into your corporate balance via credit card or Interac e-Transfer. When a member places an order, the covered amount is deducted from the balance.

• Manual top-up: Deposit between $50.00 and $10,000.00 CAD per top-up via credit card from your dashboard.
• Interac e-Transfer: Available for larger deposits. Contact us for e-Transfer instructions.
• Auto top-up: Set a balance threshold and a top-up amount. When your balance drops to or below the threshold, your card on file is automatically charged for the specified amount. You can configure, adjust, or disable auto top-up at any time.
• Insufficient balance: If the balance does not fully cover a member's order and auto top-up is not enabled (or fails), the remaining amount is charged to the card on file. If no card is on file and the balance is insufficient, the member's order coverage is capped at the available balance — the member pays the difference personally.

Mode 2: Charge Per Order (No Balance)

Skip the balance entirely. Each time a member places an order, the covered amount is charged to your card on file in real time.

• No upfront deposit or top-up required.
• Each charge corresponds to a single order and appears as a separate transaction in your ledger.
• A valid card on file is required at all times. If the card is declined, the order cannot be covered by the corporate account.

Balance-First Logic

Regardless of mode, if the Organization has an existing balance, orders draw from the balance first. Any remainder is charged to the card. This ensures balance funds are always utilized before card charges occur.

Payment Processing

All card payments are processed through Stripe in accordance with PCI-DSS standards. Meels does not store full card numbers. Top-ups and per-order charges appear on your card statement as charges from Meels.

No Credit Extended

Corporate accounts are prepaid or pay-as-you-go. Meels does not extend credit, issue invoices on net terms, or provide financing. The Organization must maintain sufficient funding (balance or valid card) to cover member orders.

4. Spending Policies

Administrators can set spending policies that apply to all members. Per-member overrides are available for individual members who need different limits.

Available Policy Controls

• Per-order cap: Maximum dollar amount the Organization will cover per order. If a member's order exceeds the cap, the member pays the difference out of pocket at checkout.
• Weekly order limit: Maximum number of orders a member can place per week under the corporate account.
• Monthly order limit: Maximum number of orders a member can place per month under the corporate account.
• Allowed delivery days: Restrict corporate-covered orders to specific delivery days (e.g., weekdays only).
• Allowed categories: Restrict corporate coverage to specific meal categories.

Per-Member Overrides

Administrators can override the per-order cap, weekly limit, and monthly limit on a per-member basis. Member-level overrides take precedence over the Organization's default policy.

Coverage Scope

Corporate coverage applies to the full order amount, including subtotal, applicable taxes, and shipping. Discounts (volume tier or custom) are applied before coverage is calculated.

Split Payment

If a member's order exceeds the policy cap or the available balance, the corporate account covers up to its limit and the member is responsible for the remaining amount. The member pays their portion using their personal payment method at checkout.

5. Volume Discounts & Tiers

Automatic Tier Progression

Corporate accounts earn automatic volume discounts based on monthly spend:

Tiers are evaluated automatically after each order. When the Organization's monthly spend crosses a tier threshold, the higher discount applies to all subsequent orders for the remainder of that month. Tier status is recalculated at the start of each billing cycle.

Custom Discounts

Meels may, at its discretion, assign a custom discount rate to an Organization. Custom discounts override the automatic tier discount. When a custom discount is active, tier progression is hidden — the custom rate is displayed in your dashboard.

Discount Application

Volume discounts are applied to the order subtotal before taxes and shipping. Discounts apply to every order placed under the corporate account, including individual and group orders. Volume discounts cannot be combined with personal promo codes or subscription discounts.

6. Refunds & Cancellations

Order Cancellations

Individual and group orders placed under a corporate account follow the same cancellation rules as personal orders. Orders can be cancelled before the menu cutoff date — see our Cancellation Policy for details.

Refund Destination

When a corporate order is cancelled or reduced, the refund is always returned to the Organization's balance. Refunds are not issued to the corporate card or to the member's personal payment method.

• Full cancellation: The entire corporate-covered amount is credited back to the Organization's balance.
• Order edit (reduced total): If a member edits their order before cutoff and the new total is lower, the difference in corporate coverage is credited back to the Organization's balance.
• Admin cancellation: When an administrator cancels a corporate order, the covered amount is returned to the Organization's balance.

No Card Refunds for Corporate Orders

Unlike personal orders, corporate refunds are not returned to the original payment card. All refunds are applied as balance credits. This keeps the Organization's ledger clean and the funds immediately available for future orders.

Member's Personal Portion

If a member paid a personal portion (because the order exceeded the corporate cap), the personal portion follows the standard refund policy — the member can choose account credit or card refund for their portion. See our Refund Policy.

Failed Charges

If the Organization's card charge fails after a balance deduction has already been applied (e.g., during a charge-per-order transaction), the balance deduction is reversed and the order is not processed.

After Cutoff

Orders past the menu cutoff date cannot be cancelled or refunded. The meal has entered production and will be delivered as scheduled.

7. Group Orders

A coordinator or administrator can create a group order for a specific menu and delivery date. Members add their individual meal selections before a set deadline.

• All meals are consolidated into a single delivery. Each container is labeled by name.
• The Organization is charged once for the entire group order.
• Per-member spending policies still apply — each member's selections are validated against their limits.
• Group orders follow the same cutoff, cancellation, and refund rules as individual orders.

8. Transaction Ledger

All financial activity on the corporate account is recorded in a transaction ledger accessible from the dashboard. Transaction types include:

• Top-up: Balance deposits via card or e-Transfer.
• Order charge: Balance deductions or card charges for member orders.
• Refund: Credits returned to the balance from cancelled or edited orders.
• Adjustment: Manual balance adjustments made by Meels administration (e.g., corrections, courtesy credits).

Each transaction records the amount, running balance, associated member, order ID, and timestamp. Administrators can search, filter, and export the ledger as CSV at any time.

9. Member Ordering

How Members Order

Members order individually through the standard Meels website or app. At checkout, the corporate account appears as a payment option. The member selects it, and the Organization covers the applicable amount based on the active spending policy.

One-Time Orders Only

Corporate accounts support one-time orders only. Subscriptions are not available under a corporate account. Each order is placed, charged, and delivered independently. Members who wish to subscribe to Meels for personal use would need to use a separate account or leave the corporate account first — subscription discounts do not apply to corporate orders and cannot be combined with volume discounts.

Reward Points

Orders placed under a corporate account do not earn reward points. Points are only earned on personal orders paid with the member's own payment method.

Visibility

Administrators can see which member placed an order and the amount covered by the corporate account. Administrators cannot see order contents, delivery addresses, or other personal details of a member's order.

Members can see that the corporate account is covering their order and the amount covered. Members cannot view the Organization's balance, other members' orders, or account settings.

10. Account Suspension & Termination

By the Organization

The Organization may close its corporate account at any time by contacting Meels. Upon closure:

• Pending orders that have not yet been charged will be cancelled.
• Orders past cutoff will be delivered as scheduled.
• Any remaining balance will be refunded to the Organization's card on file, minus any applicable processing fees.
• Member access to the corporate payment option is revoked immediately.

By Meels

Meels reserves the right to suspend or terminate a corporate account at any time for:

• Violation of these terms or the general Terms of Service.
• Fraudulent activity, abuse, or misuse of the platform.
• Repeated payment failures or chargebacks.
• Inactivity exceeding 12 consecutive months.

Meels will provide reasonable notice before termination where possible, except in cases of fraud or abuse.

11. Data & Privacy

Meels collects and processes data related to corporate accounts in accordance with our Privacy Policy. This includes:

• Organization details (name, billing address, industry, contact information).
• Member information (name, email, ordering activity under the corporate account).
• Transaction and payment data (amounts, timestamps, payment method details as stored by Stripe).

Administrators can view member ordering activity and transaction history within the corporate dashboard. Meels does not share corporate account data with third parties except as required to process payments (Stripe) or as required by law.

12. Limitation of Liability

Meels' liability to the Organization under these Corporate Terms is limited to the amount the Organization has paid to Meels in the twelve (12) months preceding the claim. Meels shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, business interruption, or loss of data.

13. Indemnification

The Organization agrees to indemnify and hold harmless Meels Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from the Organization's use of the corporate account, the actions of its members, or any violation of these Corporate Terms.

14. Governing Law

These Corporate Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario, Canada.

15. Changes to These Terms

Meels may update these Corporate Terms from time to time. We will notify the Organization's administrators via email of any material changes. Continued use of the corporate account after changes constitutes acceptance of the revised terms.

16. Contact

Questions about your corporate account or these terms? Contact us:

• Email: [email protected]
• Website: meels.com/contact