Question 1

What is Meels?

Accepted Answer

Meels brings you fresh, never-frozen meals right to your doorstep. Crafted by our talented chefs and expert nutritionists, each dish combines the best of wholesome, non-GMO, and antibiotic-free ingredients.Every meal is fully cooked — just heat and enjoy. Say goodbye to grocery runs, chopping, prepping, and cleanup. Simply follow the easy heating instructions on your meal sleeve and savor the goodness.

Question 2

What should I know before I order?

Accepted Answer

Here are a few tips to enhance your Meels experience:Subscribe & save — Set up an automatic subscription to receive meals without the hassle of remembering to order. Plus, enjoy a 10% discount on every delivery.Watch for cutoff reminders — Each menu has a cutoff time. We'll email you a reminder so you never miss the deadline to customize your order.You're in control — Order as many or as few meals as you like. There are no minimums.Review your subscription orders — After each auto-submitted order, take a moment to review and customize before the cutoff.

Question 3

How do I heat my meals?

Accepted Answer

We do all the prepping and cooking — all you need to do is reheat and enjoy!Microwave (recommended):Heat for 2–3 minutes. If unsure, start at 2 minutes and continue in 30-second increments until the internal temperature reaches 165°F.Before heating, remove any sauce containers.Oven:Peel back the film on the container (do not heat with the film).Preheat oven to 350°F.Place the container on an oven-safe dish (not directly on the rack).Heat for 10–35 minutes until internal temperature reaches 165°F.Let cool for 3–5 minutes.Transfer to a plate or enjoy from the container!

Question 4

Where do you deliver?

Accepted Answer

We deliver across Canada! For local deliveries in the Greater Toronto Area and surrounding regions, we use our own courier network. For everywhere else in Canada, we ship via UPS.Check your postal code to see which delivery method is available in your area.

Question 5

What is Meels for Business?

Accepted Answer

Meels for Business is our corporate meal program designed for teams and organizations of any size. It provides a centralized dashboard where administrators can manage meal orders for their entire team — complete with spending policies, volume discounts, and consolidated billing.Whether you're feeding a small startup or a large office, Meels for Business streamlines corporate meal ordering with controls that work for your organization.Learn more and apply on our For Business page.

Question 6

How do reward points work?

Accepted Answer

Your Meels reward points work like store credit:Earn: 1 point for every $1 spent.Redeem: 100 points = $1 off your order.Bonus: Earn 50 bonus points by locking in your subscription order early.Expiry: Points expire 12 months after being earned if not redeemed.To check your balance, visit My Reward Points. To redeem, click "Apply Points" at checkout.

Question 7

How long do meals stay fresh?

Accepted Answer

Each meal has a best before date printed on its label — we recommend enjoying it by that date for the best taste and quality. In general, meals stay fresh for about 7 days from the packaged date. Please refrigerate your meals as soon as they arrive. Seafood items are best enjoyed within the first few days.

Question 8

What are cutoff times?

Accepted Answer

Since all our meals are prepared fresh, we need time to plan, prep, cook, and pack. Each delivery menu has a specific cutoff time by which your order must be placed or modified.You can see the exact cutoff date and time displayed on the menu page and in your order review email. After the cutoff, our kitchen begins prep and your order locks in.Lock in your subscription order early (before the cutoff) and earn 50 bonus reward points!

Question 9

How does Meels work?

Accepted Answer

Meels makes enjoying fresh, gourmet meals simple and flexible:Browse the menu — Our menu rotates weekly with a variety of fresh selections. Filter by dietary preference — dairy-free, gluten-free, vegan, high-protein.Place your order — Order one-time or subscribe for automatic weekly deliveries and save 10%. Choose your delivery day.We cook & deliver — Our chefs prepare your meals fresh. We deliver locally through our own couriers and nationwide via UPS.Heat & enjoy — Ready in minutes. Just heat in the microwave or oven.You can make changes to your order — swap meals, adjust quantities — right up until the menu cutoff. Learn more on our How It Works page.

Question 10

When does my subscription get charged?

Accepted Answer

Your subscription order is auto-populated when the next menu becomes active. You'll receive an email to review and customize your order. Your card is charged at the menu cutoff when your order locks in.You won't be charged if your subscription is paused or if you skip the week.

Question 11

How much does delivery cost?

Accepted Answer

We offer a simple, flat-rate delivery fee — no surprises at checkout.Local delivery (Greater Toronto Area)A flat $9.99 insulated delivery fee per order, regardless of order size. No minimums, no tiers.Extended delivery zonesFor addresses outside our local delivery area, shipping is calculated based on your location with a $5.00 discount applied automatically. Extended delivery rates are shown at checkout before you place your order.All deliveries use insulated packaging to keep your meals fresh in transit.

Question 12

How does corporate funding work?

Accepted Answer

Corporate accounts use a single payment card. How it's charged depends on your top-up preference:Top Up & Draw Down (Balance Mode)The admin loads funds into the corporate balance. Orders are deducted from this balance. When the balance runs low, it can be topped up manually or automatically via auto top-up.No Balance (Charge Per Order)Each order is charged directly to the corporate card when it's placed. No balance to manage — simple pay-as-you-go.In both modes, the organization's balance is always checked first. If there's a balance available, it's used before the card is charged for the remainder.

Question 13

How can I contact Meels?

Accepted Answer

Our team is available to help:Live Chat — Click the chat icon on any page for instant assistance.Phone — Call us at 1-866-696-3357 (1-866-MY-MEELS).Email — Drop us a line at hello@meels.com.Visit our Contact Us page for full details and support hours.

Question 14

I have allergies — can you accommodate?

Accepted Answer

On our menu, you'll find meals labeled as gluten-free, dairy-free, soy-free, or nut-free, indicating they're crafted without those ingredients.Important: We do use gluten, dairy, soy, and nuts in our kitchen. While we take care to prevent cross-contamination, we cannot guarantee it has not occurred. If you have severe allergies, please be aware that you are ordering at your own risk. We are unable to accommodate substitutions for allergies.

Question 15

How do I order together with someone?

Accepted Answer

Meels makes it easy to combine orders with friends, family, or roommates — so everyone picks their own meals but you share one delivery and one delivery fee.

Starting a group order
From your cart or the menu page, tap Order Together. Enter the email addresses of the people you want to invite, choose how long they have to add their meals (1 hour, 6 hours, 24 hours, etc.), and optionally set a per-person spending limit. That's it — Meels handles the rest.

What happens next

Invites go out — Each person you invited receives an email with a link to the menu. They'll need a Meels account (or will be prompted to create one).
Everyone picks their meals — Invitees browse the menu and add items to their cart just like a normal order. Their items are automatically tracked as part of the group.
Confirm selections — When someone is done choosing, they tap I'm Done Choosing to confirm. After confirming, their selections are locked — they can ask you to unlock them if they need to make changes.
You submit the order — Once everyone has confirmed, you'll see a summary of all selections in your cart. Hit Submit Order, pick a delivery date, and check out. Everything ships together.

One delivery, one fee
The biggest benefit: instead of everyone placing separate orders and each paying a delivery fee, a group order combines everything into a single delivery. You pay once, and the checkout summary shows a clear breakdown of who ordered what. Every meal is labelled with the ordering person's name, so it's easy to tell whose meals are whose when your delivery arrives.

Managing the group

Invite more people any time before you submit — just tap the invite button in your cart.
Remove a member if needed — their items will be removed from the group.
Leave a group — if you were invited but want to order on your own instead, tap Order Separately Instead in your cart.

Who pays?
The person who created the group order (the coordinator) pays for the entire combined order at checkout. The checkout summary and confirmation email include a breakdown by person so you can easily settle up however you prefer.

Question 16

How do gift cards work?

Accepted Answer

Meels gift cards are digital — no physical card needed. Here's how it works:Purchase — Visit our Gift Cards page and choose an amount between $50 and $500.We deliver it — The recipient receives an email with a unique gift card code and a link to claim it. You can schedule delivery for a future date or send it immediately.They claim it — The recipient clicks the link in their email to add the gift card to their Meels account.Use at checkout — The balance can be applied to any order by entering the code at checkout.Gift cards never expire and can be used across multiple orders until the balance is depleted.

Your cart

How can we help?

Getting Started

Ordering

Subscriptions

Delivery

About the Meals

Dietary & Nutrition

Payments & Rewards

Food Safety

Meels for Business

Popular Articles