Question 1

What should I know before I order?

Accepted Answer

Here are a few tips to enhance your Meels experience:Subscribe & save — Set up an automatic subscription to receive meals without the hassle of remembering to order. Plus, enjoy a 10% discount on every delivery.Watch for cutoff reminders — Each menu has a cutoff time. We'll email you a reminder so you never miss the deadline to customize your order.You're in control — Order as many or as few meals as you like. There are no minimums.Review your subscription orders — After each auto-submitted order, take a moment to review and customize before the cutoff.

Question 2

What are cutoff times?

Accepted Answer

Since all our meals are prepared fresh, we need time to plan, prep, cook, and pack. Each delivery menu has a specific cutoff time by which your order must be placed or modified.You can see the exact cutoff date and time displayed on the menu page and in your order review email. After the cutoff, our kitchen begins prep and your order locks in.Lock in your subscription order early (before the cutoff) and earn 50 bonus reward points!

Question 3

Can I change or cancel an order?

Accepted Answer

You can modify or cancel an order any time before the menu cutoff. After the cutoff, orders are locked and cannot be changed.To make changes, go to My Account → My Orders and select the order you want to edit. For cancellations, please contact us.

Question 4

Can I gift Meels to someone?

Accepted Answer

Absolutely! We offer e-gift cards that you can send to friends and family. Head over to our Gift Cards page, choose the amount, and complete your purchase.The recipient will receive an email with a unique gift card code they can use at checkout. If you want to keep it a surprise, enter your own email and share the code whenever you choose.Please note that gift cards are non-refundable.

Question 5

Do I have to order every week?

Accepted Answer

Nope — you're in total control. If you don't want to receive an order, simply don't place one. And if you're on a subscription, you can skip a week or pause anytime.

Question 6

Do the meals change?

Accepted Answer

Yes! We love keeping things fresh and exciting. Your meal options change every week with our rotating menus. We also use your reviews and ratings to improve recipes, so don't hesitate to leave feedback.

Question 7

How do I order together with someone?

Accepted Answer

Meels makes it easy to combine orders with friends, family, or roommates — so everyone picks their own meals but you share one delivery and one delivery fee.

Starting a group order
From your cart or the menu page, tap Order Together. Enter the email addresses of the people you want to invite, choose how long they have to add their meals (1 hour, 6 hours, 24 hours, etc.), and optionally set a per-person spending limit. That's it — Meels handles the rest.

What happens next

Invites go out — Each person you invited receives an email with a link to the menu. They'll need a Meels account (or will be prompted to create one).
Everyone picks their meals — Invitees browse the menu and add items to their cart just like a normal order. Their items are automatically tracked as part of the group.
Confirm selections — When someone is done choosing, they tap I'm Done Choosing to confirm. After confirming, their selections are locked — they can ask you to unlock them if they need to make changes.
You submit the order — Once everyone has confirmed, you'll see a summary of all selections in your cart. Hit Submit Order, pick a delivery date, and check out. Everything ships together.

One delivery, one fee
The biggest benefit: instead of everyone placing separate orders and each paying a delivery fee, a group order combines everything into a single delivery. You pay once, and the checkout summary shows a clear breakdown of who ordered what. Every meal is labelled with the ordering person's name, so it's easy to tell whose meals are whose when your delivery arrives.

Managing the group

Invite more people any time before you submit — just tap the invite button in your cart.
Remove a member if needed — their items will be removed from the group.
Leave a group — if you were invited but want to order on your own instead, tap Order Separately Instead in your cart.

Who pays?
The person who created the group order (the coordinator) pays for the entire combined order at checkout. The checkout summary and confirmation email include a breakdown by person so you can easily settle up however you prefer.

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