Question 1

Where do you deliver?

Accepted Answer

We deliver across Canada! For local deliveries in the Greater Toronto Area and surrounding regions, we use our own courier network. For everywhere else in Canada, we ship via UPS.Check your postal code to see which delivery method is available in your area.

Question 2

What days do you deliver?

Accepted Answer

Delivery days vary depending on your location. You'll see the available options for your address when you place your order. Our delivery service operates throughout the week.

Question 3

What time are deliveries?

Accepted Answer

Local deliveries are made between 1 PM and 9 PM. You'll receive a tracking link on delivery day with an estimated arrival time. When the driver is close, you can track them in real-time.

Question 4

How much does delivery cost?

Accepted Answer

We offer a simple, flat-rate delivery fee — no surprises at checkout.Local delivery (Greater Toronto Area)A flat $9.99 insulated delivery fee per order, regardless of order size. No minimums, no tiers.Extended delivery zonesFor addresses outside our local delivery area, shipping is calculated based on your location with a $5.00 discount applied automatically. Extended delivery rates are shown at checkout before you place your order.All deliveries use insulated packaging to keep your meals fresh in transit.

Question 5

Who delivers my meals?

Accepted Answer

For local deliveries, we partner with WEELS, a dedicated food logistics service. For orders outside our local delivery area, we ship via UPS with special insulated packaging.

Question 6

How long are meals in transit?

Accepted Answer

For local deliveries via WEELS, meals are typically in transit for 1–6 hours. For UPS shipments, delivery is within 24 hours. Our packaging is engineered to maintain freshness for up to 48 hours in transit plus an additional 12 hours at your doorstep.

Question 7

Can I add delivery instructions?

Accepted Answer

Yes! When placing your order, include any special instructions in the delivery notes field — buzzer codes, gate codes, "leave at side door," or any other details to help ensure a smooth delivery.

Question 8

Do I need to be home for delivery?

Accepted Answer

No need to wait around. Our delivery partners will leave your package at your door since our meals are perishable and no signature is required. Our insulated packaging keeps everything fresh until you pick it up.Just be sure to refrigerate your meals as soon as you can.

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