Question 1

Are you inspected by Health Canada?

Accepted Answer

Yes. As we ship retail quantities directly to customers, we are regulated by Health Canada and our local Health Unit. Our kitchen undergoes frequent inspections to ensure it meets rigorous safety and cleanliness standards.

Question 2

Is your facility certified?

Accepted Answer

Our facility is certified cGMP, HACCP, and ISO 9001 compliant.Our safety practices include:Strict personal hygiene standards — hairnets, gloves, face masks, and protective gear.Regular washing and sanitizing of equipment every 45–90 minutes.Allergen swabs between cooking batches to prevent cross-contamination.Deep cleaning of the entire kitchen, including walls, every 24 hours.

Question 3

How do your chefs handle ingredients?

Accepted Answer

We inspect all ingredients upon arrival — no damaged goods or items stored at unsafe temperatures are accepted. Frozen ingredients must be below -18°C, refrigerated below 4°C.Raw products are kept separate, covered, cold, and clearly labeled. Raw products are never handled near ready-to-eat items. Chefs sanitize and change gloves when transitioning between raw and prepared ingredients.

Question 4

Where do you source your ingredients?

Accepted Answer

We prioritize high-quality, natural ingredients free from artificial additives and processed sugars:Produce — Primarily sourced from Ontario-based vendors.Beef — Hormone-free and antibiotic-free from P.E.I. small family farms. Grass-fed and potato-fed.Chicken — Antibiotic-free, grain-fed, air-chilled. Certified humane and halal.Turkey — Hormone-free, grain-fed, air-chilled from Ontario farms.Seafood — Atlantic Salmon raised antibiotic-free; Pacific Cod wild-caught.

Question 5

How do you keep food fresh during shipping?

Accepted Answer

We use modified atmospheric packaging, which adjusts the internal atmosphere of each meal to extend shelf life by 200% or more compared to regular packaging — no preservatives needed.Meals are packed in insulated boxes with non-toxic gel packs to maintain temperature. Our packaging is tested to keep meals fresh for up to 48 hours in transit plus 12 hours at your doorstep.It's normal if your gel packs arrive partially melted — your meals should still be cool to the touch.

Your cart

Food Safety

Browse other topics

Still have questions?