You can cancel an order at any time as long as the menu is still active. Once a menu cut-off time has passed, you cannot cancel an order for any reason. As soon as a menu cut-off passes, gears are set in motion which will prohibit a cancellation and orders cannot be reverted at that point in time (regardless of the reason). 

If the menu cut-off has not passed, please navigate to “My Orders” and press "View Order" on the order you wish to cancel. The top-right button will allow you to “Cancel Order”.

In the pop-up, choose how you would like to get your money back! You can choose to receive a refund back on your method of payment, or receive an instant Meels credit that you can re-use immediately! 

"After cut-off menu" orders can be canceled within the first 24 hours by contacting us.